Arago’s Artificial Intelligence Supports Klöckner & Co’s Digital Strategy

  • Problem-solving AI platform HIRO™ to boost Klöckner & Co’s business with increased efficiency, flexibility and speed
  • Gisbert Rühl, CEO of Klöckner & Co: “Implementing HIRO™ into our IT environment will be one of the levers for the continuing digital transformation of our company”
  • Chris Boos, CEO of Arago: “Implementing our AI HIRO™ will prepare Klöckner to disrupt the steel industry”
DUISBURG / FRANKFURT – December 12, 2016 –Klöckner & Co SE, one of the largest producer-independent distributors of steel and metal products worldwide, and arago GmbH (“Arago”), a pioneer in AI and leader in intelligent IT automation based in Frankfurt and New York City, today announced an innovation partnership focused on leveraging artificial intelligence (AI) to further drive Klöckner & Co’s ambitious digital transformation.

By amplifying human IT knowledge through continuous learning and built-in self-optimization, Arago’s problem-solving AI platform HIRO™ will automate Klöckner & Co’s IT operations and help them to drive their strategic goals enterprise-wide.

“Our goal is to develop an open industry platform, connecting as many market participants as possible. With the digital tools already in place, we are generating a double digit sales share, which shows the enormous potential of digitalization” said Gisbert Rühl, CEO of Klöckner & Co. “Implementing HIRO™ into our IT environment will be one of the levers for the further digital transformation of our company.”

“Klöckner & Co is the frontrunner in digitalizing the steel industry. Automating IT processes with AI will enable them to revolutionize and advance their business in new ways,” said Chris Boos, CEO of Arago. “We are thrilled to support Klöckner & Co bringing its strategy of a fully digitalized supply and service chain to life.”

To create an entirely digitalized supply and service chain from the suppliers to the customers, Klöckner & Co actively develops innovative solutions for selling steel and other metals online. The company plans an open industry platform and targets to handle more than 50 percent of its sales via online transactions by 2019.

Under the partnership with Arago, Klöckner & Co will initially implement HIRO™ in two US-based data centers run by the subsidiary company Kloeckner Metals Corporation (KMC). Currently, KMC has to remediate up to 10,000 IT tickets and events per month manually. Using the advantages of intelligent IT automation, KMC will have a highly efficient IT delivery organization. KMC will serve as a blueprint on deploying Arago’s problem-solving AI for Klöckner & Co globally.

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About Arago

Arago is a leading artificial intelligence company that helps businesses automate their IT processes through intelligent automation. Its proprietary AI platform HIRO™ (Human Intelligence Robotically Optimized)™ uses reasoning and a knowledge-based problem-solving engine optimized by machine learning to deliver cutting-edge enterprise IT automation solutions to clients worldwide. Founded by renowned computer scientist Chris Boos, and based in Frankfurt and New York City, Arago is powering decision making for industry leading companies. Since 2014 leading global investment firm KKR has supported Arago’s international expansion.

To learn more about HIRO™ and intelligent automation solutions for enterprise IT visit

To get up-to-date news on advancements made in the field of artificial intelligence visit

About Klöckner & Co

Klöckner & Co is one of the largest producer-independent distributors of steel and metal products and one of the leading steel service center companies worldwide. Based on its distribution and service network of around 200 locations in 14 countries, the Group supplies around 140,000 customers. In addition to companies in the construction industry as well as machinery and mechanical engineering, Klöckner & Co serves customers in the automotive and chemical industry, in shipbuilding and in fields of household appliances, consumer goods and energy. Currently Klöckner & Co has around 9,100 employees. The Group had sales of around €6.4 billion in fiscal 2015.


For Arago
Benedikt Schepp

Phone: +49 (69) 40568-105
For Arago US
Ryan Sommer MaintainPR
Phone: +1-646-220-4256
For Klöckner & Co
Christian Pokropp
Head of Investor Relations & Corporate Communications
Phone: +49 (203) 307-2050
Arago Redaktion 12. December 2016