VirtusaPolaris Integrates Arago’s Artificial Intelligence Platform HIRO™ into its Kore Managed IT Solutions® Platform

NEW YORK CITY – October 26, 2016 – Arago, a pioneer in artificial intelligence (AI) and leader in intelligent IT automation based in Frankfurt and New York City today announced its partnership with VirtusaPolaris, the market-facing brand of Virtusa Corporation and Polaris Consulting & Services, Ltd., and a leading worldwide provider of information technology (IT) consulting and outsourcing services. VirtusaPolaris will implement Arago’s problem-solving artificial intelligence platform HIRO™ into its Kore Managed IT Solutions Platform®. By automating IT operations, HIRO™ will enable VirtusaPolaris to drive down costs, decrease resolution times and increase efficiency in order to provide greater value to clients.

“Our partnership with Arago marks a milestone in further improving our customer experience,” said Suvrendu Halder, Vice President, Infrastructure Management Services Practice, VirtusaPolaris. “We are continually innovating and working with cutting-edge technology to deliver the maximum value for our clients. By automating routine tasks, we are able to free up resources to focus on innovation and strategy.”

VirtusaPolaris delivers its Kore Managed IT Solutions® through a technology platform supported by optimized processes and solution frameworks that allow companies to proactively and cost-effectively manage IT infrastructure. The Kore platform includes cloud infrastructure management, unified communication platforms, collaboration and content management, data management, backup and disaster recovery as well as mobile device management.

By combining HIRO’s cognitive automation capabilities with the Kore Managed IT Services® playbooks and solution framework, VirtusaPolaris can drive efficiency and effort compression by up to 75%. Utilizing these technologies, VirtusaPolaris will be able to preemptively identify and solve problems much faster and before they become visible to the business.

In partnership with Arago, VirtusaPolaris has applied their IT Infrastructure expertise in developing a revolutionary framework to securely integrate Arago into a client’s IT stack. In addition, using their 20 years of IT Infrastructure Management experience, VirtusaPolaris has developed automation playbooks which enable clients to start realizing the cost savings benefits in less than eight weeks.

Using Arago’s problem-solving artificial intelligence platform HIRO™, VirtusaPolaris will be able to automatically resolve IT issues with greater speed and agility for clients that are part of the Kore Managed IT Solutions®. HIRO™ will initially be used to handle infrastructure automation. By combining collaborative, human-taught learning with contextual machine learning, HIRO™ solves these cases twelve times faster than estimated industry averages.

“We are excited to partner with VirtusaPolaris, the agreement marks another important step in our international expansion,” said Alfred Ermer, COO of Arago. “We are thrilled to equip VirtusaPolaris with our state-of-the-art artificial intelligence. HIRO™ goes beyond pre-fabricated solutions by combining human-taught knowledge with machine learning. Through this approach, HIRO™ continuously optimizes its solutions and adapts to new technologies in any environment.”

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About Arago

Arago is a leading artificial intelligence company that helps businesses automate their IT processes through intelligent automation. Its proprietary AI platform HIRO™ (Human Intelligence Robotically Optimized)™ uses reasoning and a knowledge-based problem-solving engine to deliver cutting-edge enterprise IT automation solutions to clients worldwide. Founded by renowned computer scientist Chris Boos, and based in Frankfurt and New York City, Arago is powering decision making for industry leading companies. Since 2014 leading global investment firm KKR has supported Arago’s international expansion.

To learn more about HIRO™ and intelligent automation solutions for enterprise IT visit

To get up-to-date news on advancements made in the field of artificial intelligence visit

About VirtusaPolaris

VirtusaPolaris, the market-facing brand reflecting the combined strengths of Virtusa Corporation and Polaris Consulting & Services, Ltd. is a global provider of information technology (IT) consulting and outsourcing services that accelerate business outcomes for Global 2000 companies and leading software vendors in banking and financial services, insurance, healthcare, telecommunications, technology, media and entertainment.

VirtusaPolaris’ solutions address the CXOs’ dual challenge of growing revenues while improving IT cost efficiencies. VirtusaPolaris’ digital services leverage innovative new technologies to reimagine the customer experience, increasing retention and creating lasting value. VirtusaPolaris’ preemptive outsourcing solutions help clients reduce risk and improve IT operations.

VirtusaPolaris delivers services across the IT lifecycle, including consulting, solution design, technology selection, implementation, testing and maintenance & support, including infrastructure support. Inheriting a strong heritage in software engineering, VirtusaPolaris is highly qualified to both develop and maintain software, using a proven platforming methodology and advanced Agile and Accelerated Solution Design techniques to reliably produce results on time and within budget.

Holding a record of success across industries and unparalleled domain expertise, VirtusaPolaris understands clients’ business challenges best and uses that to deliver distinctive, differentiated and innovative application of technology to solve those problems. Examples of large business transformations completed include the world’s largest P&C claims modernization program, one of the largest corporate customer portals for a premier global bank, an order to cash implementation for a multinational telecommunications provider, and digital transformations for media and banking companies.

Virtusa Corporation is headquartered in Massachusetts, and together with Polaris, has 50 offices across North America, Europe and Asia.

Polaris Consulting & Services is a subsidiary of Virtusa Corporation. Copyright © 2016 Virtusa Corporation. All Rights Reserved.


For Arago
Andreas Kolbe
Hering Schuppener Consulting
Phone: +49-211-430-79-254

For Arago USA
Ryan Sommer
Phone: +1-646-220-4256

For VirtusaPolaris
Amy Legere
Phone: +1-617-275-6517

Arago Redaktion 26. October 2016